FAQ
Taking the plunge before a new acquisition when it comes to hair is never easy, which is why we have implemented a list of questions that will answer your questions regarding our weave extensions.
For any request: contact@thequietavantgardist.com .
Our products
Where do your hair extensions come from?
Our hair has been sourced in India from several companies with many years of experience with whom we have been able to forge strategic links in order to satisfy you.
What is Raw Hair?
“Raw Hair” is a type of hair that is 100% virgin and has not undergone any chemical alteration aimed at reducing its properties: the cuticles are aligned and intact. So you won't have hair that gets tangled all the time. It comes from a single donor, which means that the same package is uniform in terms of quality. The hair is shiny, supple and malleable. It is the crème de la crème of hair that exists in the hair market. If you are looking for the best for you, Raw Hair is what you need without hesitation.
What kind of products do you sell?
Products designed for women by a woman. At The Quiet Avant Gardist, you can provide yourself with 100% natural and human Premium grade hair (Raw Hair). We offer extensions in smooth, wavy and curly textures for all your wig creations, weaves, ponytails or other hairstyles and cuts. Soon other things will happen.
How long do your extensions last?
Our hair extensions are like a piece of clothing from a brand you cherish. When your hair is treated with care, minimizing the risks associated with straightening irons and other aggressive treatments, its longevity is even greater. Allow a minimum duration of 3 years with adequate regular maintenance. Lace closure and frontal type have a shorter lifespan due to the lace and the friction of daily combing.
Are your products and packaging sustainable?
Our hair extensions are 100% natural and no products harmful to you, your health or the environment have been added to their composition, so you can wear them with your eyes closed. Our shipping boxes are FSC® certified ( www.fsc.org. ), which guarantees that all materials come from an FSC® forest, in which no more trees are cut than the forest can produce. can reproduce.
Payments and Refunds
Are payments on your site secure?
Yes of course. Payment is made directly on the secure banking servers of the operator's bank; the customer's bank details do not pass through the site. The bank details communicated during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, your contact details are not accessible to third parties.
What payment methods are available?
Payment by credit card: Visa, Mastercard, CB, American Express, ApplePay... Payment in installments is available with Paypal.
Is it possible to spread my payment in several installments?
Yes, using Paypal's interest-free financing which allows you to split your payment into 4x, provided you have a card allowing it and are eligible for it.
How do I use my promo code on your site?
Once your purchases are finalized, go to your basket to make payment on your right, you will find the “promotion code or gift card” location, apply your code and validate it, you will then see the discount displayed below the subtotal.
I am not satisfied with my purchase, can I be refunded?
We are sorry to hear this news... If this is the case, it is possible to get a refund only if you return the hair intact within 14 days , not modified or exchanged the hair with another brand (we will know) unworn , unwashed, undamaged in their original packaging (labels, invoice, packaging).
Return shipping address: To the attention of The Real Deal Holdings - 10 rue de la Paix, 75002, Paris.
Delivery
How much is delivery in France?
Delivery is free in France. Express delivery (24 hours) via chronopost will cost you €20.
Do you ship worldwide?
At the moment we only deliver to France and the European Union.
I want to check the status of my order, how do I do it?
When your package is shipped, you will receive an email containing the shipping information for your package and a link to track the package.
Returns
What is your return and exchange policy?
It sometimes happens that you make a mistake and change your mind, if this is your case and you want to change the texture of your extensions for example, you will have to pay for the return costs yourself and send us the products you want. exchange within a maximum of 14 days while respecting certain conditions:
Return the hair intact, not modified or exchanged (we will know), unworn, unwashed, undamaged in its original packaging (labels, invoice, packaging to this address:
Return shipping address: To the attention of The Real Deal Holdings - 10 rue de la Paix, 75002, Paris.
Once the items have been returned in their integrity, you can proceed with your exchange.